New Synology cloud surveillance
Synology Surveillance365 Review: Who Should Use It?
Synology launched Surveillance365 on July 22, 2026 as a cloud-managed video surveillance service designed for fast deployment and multi-site operation. The Standard plan is free to use with compatible Synology Cameras, while Business adds controls aimed at organizations managing sites and users at scale. Camera-to-cloud is tied to Synology Cameras, with local microSD recording and edge AI reducing dependence on a local NVR for every site.
Quick answer
Surveillance365 is cloud-managed, but it is not “cloud only”
Compatible Synology Cameras can record locally to microSD and run edge AI while the service provides centralized web/mobile management. That architecture is attractive for small distributed sites where deploying and maintaining a NAS at every location would be excessive, but it does not replace every Surveillance Station use case.
Live Amazon products
Hardware and licenses relevant to this surveillance decision
This Sprint 9G catalogue tracks the Synology NAS, DVA appliances, cameras, license packs and selected Reolink examples used by these pages. Surveillance hard-drive cards are read from Cloudzat Storage Price Intelligence in read-only mode. Product cards support planning but never override Synology's live compatibility list, NVR Selector, license rules or camera firmware requirements.
Technical decision
Choose it for distributed camera operations, not simply because it is newer
Surveillance365 is strongest when you want centrally managed Synology Cameras across several locations with minimal local infrastructure. Surveillance Station remains important when you need a local NAS/NVR, large third-party camera support, local recording infrastructure or deeper on-premise control.
Interactive surveillance tool
Surveillance365 Fit Checker
Use this as a planning aid. It applies the inputs you provide, but final camera limits, compatibility, licensing, package behavior and cloud plan details must be checked against Synology's current documentation and the exact hardware/firmware in use.
Deployment checklist
Four checks before a surveillance rollout
Prove the camera path
Verify the exact model, firmware and protocol in Synology Camera Support before buying or rolling out a large fleet.
Calculate licenses
Count actual device channels, multi-lens streams and special devices, then subtract only the licenses included with the chosen recorder.
Size by bitrate
Use configured Mbps, recording hours and retention days. Resolution alone is not a reliable surveillance-storage number.
Test recovery
After setup or upgrade, verify new recordings, playback, notifications, remote access and the procedure for retrieving critical footage.
What Surveillance365 is
Synology positions Surveillance365 as Video Surveillance as a Service for centrally managing camera fleets through a web portal or mobile app. Evaluate it as an operating model for distributed sites rather than as a package upgrade to Surveillance Station.
What Surveillance365 is: Evaluate it as an operating model for distributed sites rather than as a package upgrade to Surveillance Station. Synology positions Surveillance365 as Video Surveillance as a Service for centrally managing camera fleets through a web portal or mobile app.
Standard plan lowers entry friction
Synology states that the Standard plan is free to use with compatible Synology Cameras. Confirm current plan limits and regional availability before assuming every advanced management feature is included.
Standard plan lowers entry friction: Confirm current plan limits and regional availability before assuming every advanced management feature is included. Synology states that the Standard plan is free to use with compatible Synology Cameras.
Business targets multi-site organizations
Business adds features such as granular permissions, sub-account management, multi-site operation and audit-oriented controls. Use those governance requirements, not camera count alone, to decide whether Business is justified.
Business targets multi-site organizations: Use those governance requirements, not camera count alone, to decide whether Business is justified. Business adds features such as granular permissions, sub-account management, multi-site operation and audit-oriented controls.
Camera-to-cloud is for Synology Cameras
The direct camera-to-cloud workflow is designed around compatible Synology Camera models rather than the full third-party Station catalogue. If existing sites rely heavily on third-party cameras, compare a Surveillance Station plus cloud-backup design instead.
Camera-to-cloud is for Synology Cameras: If existing sites rely heavily on third-party cameras, compare a Surveillance Station plus cloud-backup design instead. The direct camera-to-cloud workflow is designed around compatible Synology Camera models rather than the full third-party Station catalogue.
Local microSD creates an edge recording layer
Surveillance365 cameras can keep recordings locally on microSD, reducing dependence on continuous cloud transfer for every second of video. Size and maintain camera storage as part of the evidence plan rather than treating the cloud portal as the only recording location.
Local microSD creates an edge recording layer: Size and maintain camera storage as part of the evidence plan rather than treating the cloud portal as the only recording location. Surveillance365 cameras can keep recordings locally on microSD, reducing dependence on continuous cloud transfer for every second of video.
Edge AI reduces central compute needs
Synology Cameras perform people, vehicle, intrusion and related analytics on the camera. Use edge analytics to keep small sites simple, but verify the exact camera model exposes every event type the project requires.
Edge AI reduces central compute needs: Use edge analytics to keep small sites simple, but verify the exact camera model exposes every event type the project requires. Synology Cameras perform people, vehicle, intrusion and related analytics on the camera.
P2P live viewing reduces relay dependence
Synology describes peer-to-peer local live-view paths and a Low Bandwidth Mode intended to reduce bandwidth usage. Test real WAN links at each site because upload quality and NAT conditions still influence operator experience.
P2P live viewing reduces relay dependence: Test real WAN links at each site because upload quality and NAT conditions still influence operator experience. Synology describes peer-to-peer local live-view paths and a Low Bandwidth Mode intended to reduce bandwidth usage.
C2 OneStorage adds optional cloud backup
Surveillance365 can use C2 OneStorage for recording backup with configurable retention options. Back up footage according to evidence importance and budget rather than sending every continuous stream to cloud storage by default.
C2 OneStorage adds optional cloud backup: Back up footage according to evidence importance and budget rather than sending every continuous stream to cloud storage by default. Surveillance365 can use C2 OneStorage for recording backup with configurable retention options.
Security depends on account governance
MFA and encryption controls help, but administrators still need disciplined identities, site roles and recovery procedures. Treat cloud portal access as privileged security infrastructure and avoid shared administrator accounts.
Security depends on account governance: Treat cloud portal access as privileged security infrastructure and avoid shared administrator accounts. MFA and encryption controls help, but administrators still need disciplined identities, site roles and recovery procedures.
No local NAS can simplify small branches
Removing a NAS from each small location reduces hardware, updates and local storage management. Use that simplicity where branch requirements fit Synology Cameras and cloud management, not where local integrations demand a full NVR.
No local NAS can simplify small branches: Use that simplicity where branch requirements fit Synology Cameras and cloud management, not where local integrations demand a full NVR. Removing a NAS from each small location reduces hardware, updates and local storage management.
Hybrid deployments remain valid
Some organizations can use Surveillance365 at small remote sites while retaining Surveillance Station at larger facilities. Design a common user, retention and incident-export policy so hybrid sites do not become operationally inconsistent.
Hybrid deployments remain valid: Design a common user, retention and incident-export policy so hybrid sites do not become operationally inconsistent. Some organizations can use Surveillance365 at small remote sites while retaining Surveillance Station at larger facilities.
The service is new and should be piloted
A July 2026 launch means real-world operating practices and feature expectations are still developing. Pilot a small number of noncritical cameras and validate bandwidth, alerting, export, permissions and recovery before broad rollout.
The service is new and should be piloted: Pilot a small number of noncritical cameras and validate bandwidth, alerting, export, permissions and recovery before broad rollout. A July 2026 launch means real-world operating practices and feature expectations are still developing.
Questions people ask
Surveillance365 questions
When did Synology launch Surveillance365?
Synology announced the service on July 22, 2026.
What is Surveillance365?
It is Synology’s cloud-managed Video Surveillance as a Service platform for managing compatible camera deployments across sites.
Is Surveillance365 free?
Synology states that the Standard plan is free with compatible Synology Cameras, while Business provides additional management capabilities.
Does Surveillance365 need a NAS?
Direct camera-to-cloud deployments are designed to work without placing a Synology NAS at every site, though hybrid designs can still use NAS systems.
Can third-party cameras connect directly to Surveillance365?
The Camera-to-Cloud workflow is centered on compatible Synology Cameras; third-party cameras remain a major strength of Surveillance Station.
Does it record locally?
Compatible cameras can use local microSD recording while being centrally managed through Surveillance365.
What AI features are available?
Synology highlights edge AI such as people, vehicle, intrusion and loitering-related detection depending on camera/service capabilities.
Can I back up recordings to the cloud?
C2 OneStorage can provide optional cloud backup for supported surveillance workflows with configurable retention.
Who should consider Business?
Organizations needing more granular permissions, sub-accounts, multi-site administration and audit-oriented management should compare the Business plan.
Should I replace Surveillance Station with Surveillance365?
Not automatically. Choose based on camera ecosystem, local storage, third-party support, site count, governance and how much infrastructure you want on premises.
Official references and methodology
Verify the exact camera, recorder, package build and licensing state
This review is based on Synology’s July 2026 launch information and current C2 service pages. Because Surveillance365 is new, Cloudzat distinguishes documented capabilities from deployment advice and recommends a pilot before treating any cloud behavior or plan detail as permanent.
- Synology Surveillance365 launch announcement
- Synology C2 Surveillance365 pricing
- Synology BC510 product page
- Synology TC510 product page
- Synology BC510 and TC510 announcement
As an Amazon Associate, Cloudzat may earn from qualifying purchases. Prices, camera firmware, product availability, license rules, Surveillance Station behavior and cloud-service plans can change. Verify the exact Synology model, camera support entry, package release notes and current service terms before purchasing hardware or changing a production surveillance system.